FREQUENTLY
ASKED
QUESTIONS

How do I modify or cancel my recurring donation?

To adjust your donation amount or to stop future donations from being withdrawn, please email Alissa Lindsey, fund development manager, at alindsey@genesisshelter.org.

 

How do I update my payment information?

If your credit card information has changed, please call Alissa Lindsey at 214.389.7711 or visit our Heart-to-Heart website and complete the form fill as if you were doing so for the first time, entering your new payment information to create a new monthly gift.

 

My mailing address or email address has changed. How do I update my contact information?

Please email Alissa Lindsey at alindsey@genesisshelter.org with your updated contact information.

 

Neither the 3rd, the 15th, or the 30th is a good day for my donation to be processed. Can I choose another day?

Yes! Please call Alissa Lindsey at 214.389.7711 to sign up and select the best day for you.

 

I’m not in a position to give $50/month. What does the “Your Choice” option mean?

The “Your Choice” option is an opportunity for you to contribute what makes sense for you and your unique financial situation. Even a monthly $5 donation helps our clients take their first step toward help, hope and healing.

 

I’m not in a position to give every month. Can I give every other month or quarterly?

Yes, you can give on any schedule you’d like! Please call Alissa Lindsey at 214.389.7711 to sign up and select your donation schedule.

 

What does it mean to cover the credit card processing fees?

Even though Genesis is a nonprofit, we still pay credit card processing fees of 2.598% + $0.26 on each transaction. While this is a competitive industry rate, these fees still add up. You can cover the processing fees of your donation so that 100% of your gift goes directly to Genesis clients each month!

 

How will I get my receipt each month? Can I get a yearly statement?

Heart-to-Heart members receive monthly thank-you letters, which serve as your contribution receipts for IRS purposes. If you’d like a receipt that lists all of your donations from one calendar year, please email Alissa Lindsey at alindsey@genesisshelter.org

 

Can I still be a Heart-to-Heart member if I give by check each month?

Yes! Please download our Heart-to-Heart commitment form, fill it out and send it to Alissa Lindsey at alindsey@genesisshelter.org to sign up.