Job Title:       Residential Specialist

Program:       Residential Services

Schedule:      Monday – Friday 7AM – 3PM

Supervisor:   Director of Residential Services


Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For thirty years Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations.  Genesis continues to be a community leader in providing training and education on issues surrounding intimate partner and gender-based violence.


Your responsibilities are:

The Residential Specialist supports the campus and all clients who reside onsite.  The Residential Specialist will assist with food service, campus care and cleanliness.  Other duties will include completing make-readies (the process of preparing living areas for clients), coordination of donations and general supply management (inventory).


  • Perform crisis intervention and take appropriate action, including new client intake and exit procedures
  • Provide problem-solving, safety planning, education, advocacy, and referrals to current clients as appropriate
  • Participate in all aspects of food and beverage services on campus (preparing meals, setting out meals, serving meals, and cleaning up).
  • Prepare, clean, and make ready rooms and apartments for incoming or transitioning clients
  • Provide general support to clients in accessing basic needs items and navigating communal living
  • Participate in the care of the overall campus, including environmental services, trash collection and disposal, meal prep & service, inventory management, and general care of all spaces
  • Assist in overall office administration and maintenance, including data tracking & collection, supply ordering, picking up and distribution of donations or purchases, coordinating maintenance and upkeep of agency equipment and spaces
  • Maintain accurate and timely documentation of client services
  • Work directly with other agency staff, vendors, volunteers, and donors for the purposes of coordinating needs and services of residential clients
  • Assists with any other projects/tasks as assigned


Skills / Requirements:

  • High School Diploma or GED or higher
  • Experience in social services atmosphere; customer service or client facing environment
  • Strong ability to multi-task and make critical decisions without a supervisor present
  • Must be able to demonstrate empathy and sensitivity to all clients
  • Ability to demonstrate the ability to manage high stress situations
  • Ability to manage time and complete multiple activities within a timeframe
  • Ability to communicate effectively, both orally and in writing
  • Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred
  • Bilingual (English/Spanish) is preferred


Qualified candidates can apply online by clicking here or submit cover letter and resume to