Bilingual Evening Office Assistant
Position: Evening Office Assistant
Hours: Non-Exempt Part-Time
Supervisor: Director of Advocacy and Education
Program: Non-Residential Outreach Office
Position Purpose:
The purpose of this position is to create and maintain a welcoming environment for GWSS clients, staff, and donors in the evenings. This position is responsible for providing evening reception services and oversight of administrative and office functions.
Responsibilities:
- Create a pleasant and welcoming environment
- Responsible to close the office daily, ensuring it is client-, staff-, meeting-, etc. ready
- Maintain general appearance of common areas
- Answer multi-line phones, direct calls to appropriate staff and provide crisis intervention along with information and referrals as needed
- Receive clients and notify client service staff of their arrival
- Support Outreach Office Manager in daily operations of Non-Residential office
- Oversee maintenance of office equipment and coordinate service as needed
- Prepare office spaces for board meetings, lunch and learns, and various other internal and community meetings
Qualifications:
- Ability to operate with empathy and compassion for the clients served
- Understanding of dynamics of family violence preferred
- Ability to maintain confidentiality regarding client/agency information
- Ability to work independently and be a self-starter
- Ability to communicate effectively, both orally and written
- Have proficient computer skills
- Must pass a background check
- Experience with working on multi-line phone system is preferred
- Must have excellent phone voice and demeanor that is pleasant
- Ability to effectively handle escalations and time critical issues
- Acceptance of agency philosophies regarding domestic violence, internal conflict resolutions, and how decisions are made
- Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
- Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed.
- Current CPR/First Aid training required within first 30 days of hire
- Bilingual (Spanish) required
Qualified individuals should email their resume to resume@genesisshelter.org.