Bilingual Residential Advocate
Job Title: Bilingual Residential Advocate
Program: Residential Program
Schedule: Mon – Fri 9am to 5pm / 1pm to 9pm
Supervisor: Director of Advocacy & Community Education
Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For thirty years Genesis has been providing safety, shelter, crisis intervention, on-going counseling and advocacy for women and children at both residential and non-residential locations. Genesis continues to be a community leader in providing training and education on issues surrounding intimate partner and gender-based violence.
Your role will support the mission thorough the following actions:
- Support a client-centered operation with a mindset of care, compassion, and humility.
- Be aware of Client(s) particular circumstances (e.g. health concerns, peak stress time, emotional difficulties, problems, etc.)
- At times require you to be resourceful and have the ability to make decisions in a timely efficient manner using the training and guidance you have been given.
- Recognize that diversity of culture, personality, and life experience are ingredients for a better world.
- Demonstrate experience with sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes
- Communicate with Client(s) and team member(s) with a positive and willing attitude to help
- Flexibility to learn at all times and recover with poise and ease from setbacks.
- Understand and abide by the confidentiality standards of the organization.
- Ensure that all health and safety standards are followed and corrected when needed
- Provide a warm and welcoming, safe space for the families we serve.
- Independently manage time with little supervision.
- Ability to multitask, handle on-site crisis and adapt to the changing needs of the families we serve with compassion and humility.
- Acceptance of agency philosophies regarding domestic violence, internal conflict resolutions, and how decisions are determined.
- Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed
- Commitment to a holistic approach to providing services, as well as to community-based solutions for addressing the root causes of violence and survivor needs
- Ability to work respectfully with diverse teams, build consensus, and motivate change
Your responsibilities are:
The Bilingual Residential Advocate will support victims of domestic violence through the provision of trauma informed advocacy and case management services. The Bilingual Residential Advocate is committed to promoting the safety and empowerment of their clients and will offer individual and group case management/advocacy services along with crisis intervention, accompaniment, and information and referrals.
- Assist in identifying needs of clients, setting individual goals both short and long term, and giving appropriate referrals and resources to fit their needs.
- Perform on-site, hotline, and advocacy line crisis intervention and help clients and callers develop safety plans
- Establish referral relationships with other social service agencies and attend community coalition meetings.
- Serve as an advocate for clients in obtaining community resources such writing letters on behalf of clients, and coordinating assistance for clients with other service providers, such as meetings with housing programs, medical appointments, legal service coordination, etc.
- Assisting clients by either accompanying or coordinating with other service providers, such as meetings with housing programs, medical appointments, court, legal service coordination, etc.
- Abide by standards of the National Association of Social Workers Code of Ethics
- Attend trainings as necessary to maintain accurate and adequate knowledge in the field of domestic violence.
- Maintain accurate and timely documentation of client services and case notes in compliance with agency guidelines.
- Prepare client assessments on a weekly basis for staff meetings.
- Assists with any other projects/task as assigned
Skills / Requirements:
- Bilingual (English/Spanish) required
- Bachelor’s degree in related field required. Master’s Degree in Social Work or related field preferred.
- Related experience to include crisis intervention, casework services, advocacy and coordination of services, preferably in area of domestic violence.
- Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Outlook
- Ability to work independently and be a self-starter with little to no on-site supervision
- Ability to communicate effectively, both orally and written
- Possess strong organizational skills and the ability to multi-task and prioritize in a highly fast-paced environment