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Bilingual Outreach Advocate

Position: Bilingual Outreach Advocate
Hours: Exempt full-time
Supervisor: Director of Advocacy and Education
Program: Non-Residential Outreach Office

Position Purpose:

The purpose of this position is to support victims of domestic violence through the provision of trauma informed advocacy and case management services. The Outreach Advocate is committed to promoting the safety and empowerment of their clients and will offer individual and group case management/advocacy services along with crisis intervention, accompaniment, and information and referrals.


Direct Services

  • Assist in identifying needs of clients and giving appropriate referrals and resources to fit their needs.
  • Perform on-site crisis intervention and help clients and callers develop safety plans
  • Establish referral relationships with other social service agencies Complete client intakes, family background information, and set individual goals both short and long term.
  • Maintain accurate file records in electronic filing system Titanium Schedule
  • Serve as an advocate for clients in obtaining community resources through phone calls, writing letters on behalf of clients, etc.,
  • Coordinating assistance for clients with other service providers, such as meetings with housing programs, medical appointments, and legal service coordination.
  • Accompany client to court and other necessary appointments
  • Abide by standards of the National Association of Social Workers Code of Ethics


  • Attend trainings as necessary to maintain accurate and adequate knowledge in the field of domestic violence.
  • Maintain accurate and timely documentation of client services and case notes in compliance with agency guidelines.
  • Attend mandatory meetings: Advocacy Huddles, Clinical Team Meetings, Legal Staffing, Lunch and Learns, etc.
  • Attended supervision with Director of Advocacy & Education on a weekly basis
  • Staff client needs with other departments (counseling, legal, residential services) as needed

Agency Representation/Community Engagement

  • Conduct speaking engagements within the community about domestic violence, related topics and the GWSS response.
  • Represent GWSS in a professional manner within the community by attending relevant community meetings, coalitions, trainings etc.


  • Bilingual (English/Spanish) required
  • Bachelor’s degree in related field required. Master’s Degree in Social Work or related field preferred.
  • Related experience to include crisis intervention, casework services, counseling, advocacy and coordination of services, preferably in area of domestic violence.
  • Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
  • Acceptance of agency philosophies regarding domestic violence, internal conflict resolutions, and how decisions are made.
  • Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed.
  • Commitment to a holistic, evidenced based approach to providing services, as well as to community-based solutions for addressing the root causes of violence and survivor needs
  • Ability to work respectfully with diverse teams, build consensus and motivate change.
  • Adhere to Genesis Women’s Shelter & Support Victim’s Advocacy Code of Ethics.
  • Ability to communicate effectively, both orally and written.

Qualified candidates should send cover letter and resume to