Assistant Director of Residential Services

Exempt full-time  *Typical hours are Monday–Friday 9:00am-5:00pm, however must have flexibility to work some evenings and weekends as needed to support functioning of 24 hour program.  Must have availability to be on call 2 weeks out of every month.  (Schedule to be determined with Director of Residential Services)

Director of Residential Services

Residential Program (Emergency Shelter, Transitional Housing Program, 24 Hour Crisis Hotline)

Position Purpose:
The purpose of this position is to promote the safety, empowerment, and optimum health of victims of domestic violence through implementation of trauma informed casework, advocacy, crisis intervention, and support services. Additionally, this position will assist the Director of Residential Services in overseeing all Residential programs to include the emergency shelter, transitional housing program and the 24 hour crisis hotline program, ensuring that holistic, ethical, safe, and high quality programming is provided for the survivors of domestic violence the agency serves.


Residential Program Services

  • Assists the Director of Residential Services with the daily functions of the Emergency Shelter, Transitional Living Program, and Hotline programs
  • Assists the Director with the creation of policies, procedures, protocols, and written materials (client documents, assessments etc.) that reflect an empowerment philosophy and trauma-informed approach to service delivery
  • May share supervision responsibilities (with Director) of Hotline staff
  • Works as a team member with the Hotline staff, Advocates, and other direct service staff as appropriate to make decisions regarding residents’ needs and the overall health and safety of the Residential setting
  • Assists with the overseeing of all aspects of shelter 24-hour hotline including the development and implementation of best practices and protocols
  • Assists the Director to ensure adequate staff coverage of all shelter shifts and 24 hour Hotline shifts
  • Assist the Director with the support of Residential Case Managers and Hotline staff-to include support, ongoing training, and development
  • Assists with interviewing, hiring, and training of all new residential staff to include Hotline staff, Advocates and interns
  • Assists with training of interns and volunteers to assure appropriate competencies are achieved prior to the delivery of services. Assists with providing ongoing observation & supervision to interns/volunteers. Assists with intern recruitment
  • Assists the Director with the ongoing assessment and evaluation of the Residential program and services to ensure the best quality services are being provided. This includes the creation of assessment tools, measuring of outcomes, conducting of surveys etc.
  • Assists the Director with data collection and the organization and reporting of necessary statistics and data
  • Assist the Director in coordinating with Facilities and Operations staff to ensure the upkeep and safety of the Residential campus
  • Works to address residents’ concerns and explores ways to engage residents in the creation of shelter policies and procedures. Assists with the support of staff in addressing client concerns
  • Assists the Director with ensuring communication between staff, continuum of care, and coordinated response for clients both internally and within the community to ensure clients’ needs are being met fully
  • Assists with the decision making about residential client’s admissions, extensions and terminations within the program

Direct Client Services

  • Conduct intakes, and assessments with clients for the purpose of assessing needs and establishing goals
  • Conduct advocacy meetings with adult women at the Shelter and Transitional Housing Program to provide resources, referrals, support, and education regarding safety, domestic violence, etc.
  • Conduct regular and ongoing safety planning with clients
  • Facilitate regular client psychoeducational groups-such as domestic violence education, safety planning, and life skills group sessions
  • Work closely with other members of the client support team to provide support and services to clients in a trauma informed manner
  • Assists and supports staff in crisis intervention and client crisis situations and emergencies
  • Maintain accurate and timely documentation of client services in compliance with agency guidelines
  • Attend trainings as necessary to maintain accurate and adequate knowledge in domestic violence and related fields

Agency Representation/Community Engagement

  • Conduct speaking engagements within the community about domestic violence, related topics and the GWSS response.
  • Provide trainings both in house and in the community on relevant clinical topics
  • Represent GWSS in a professional manner within the community by attending relevant community meetings, coalitions, trainings etc.



  • Bachelor’s Degree in Social Work, or other related field
  • At least 2 years of related experience to include crisis line work, case management services, advocacy and coordination of services, trauma informed services, preferable in the area of domestic violence or victim’s services
  • Bilingual (Spanish) preferred
  • Ability to have flexibility with schedule-some weekends and evening coverage as needed
  • Ability to split on call rotation with Director of Residential Services-2 weeks out of every month
  • Some administrative experience preferred, to include supervision of staff experience
  • Current CPR/First Aid training required within first 30 days of hire
  • Will have the ability to communicate effectively, both orally and written.
  • Able to develop and maintain positive working relationships with clients, staff and community contacts and able to effectively address and resolve conflict as needed.
  • Demonstrates experience with and sensitivity to varying cultural, ethnic, and social backgrounds, values, and attitudes.
  • Commitment to a holistic approach to providing services, as well as to community-based solutions for addressing the root causes of violence and survivor needs
  • Ability to work respectfully with diverse teams, build consensus and motivate change.
  • Acceptance of agency philosophies regarding domestic violence, internal conflict resolutions, and how decisions are made.
  • Some knowledge of community resources and of philosophical and legal issues of domestic violence is preferred
  • Able to function independently, exercising sound judgment and an ability to shift priorities rapidly
  • Ability to handle on-site crisis situations, and adapt to the changing needs of the families we serve
  • Demonstrated ability to manage high stress situations.
  • Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
  • Understanding of an empowerment-based, client centered, and strengths perspective advocacy model of services
  • Adhere to Genesis Women’s Shelter & Support Victim’s Advocacy Code of Ethics.

Qualified individuals should email their resume to resume@genesisshelter.org.