Frequently Asked Questions
How do I find shelter?
Our 24-Hour Hotline is the gateway to our services, including shelter. From a safe place, please call our hotline to inquire about shelter.
How do I make a counseling appointment?
To make an appointment with a counselor, please call 214-389-7700. All counselors are masters-level counselors and experts in domestic violence recovery.
What times do you offer counseling and group support?
Counseling is offered Monday through Thursday 9:00 a.m. - 9:00 p.m. and Friday 9:00 am - 5:00 p.m. We offer morning, afternoon, and evening appointments and support groups. During your intake meeting, we will discuss the times that might work best for you.
Are there any fees for services?
All of our services are provided free of charge, no strings attached.
Are your services confidential?
What can I expect from my first visit?
During your first visit with us, you will spend the first half of the hour filling out what we call intake paperwork. After you have finished the paperwork, you will spend the next half hour with a therapist who may or may not be your longterm therapist. This is called an intake appointment. After we know more about your needs, what you are looking for, and your availability, we are better able to schedule you for your consistent weekly therapy.
What if I have an emergency and the line is busy?
If you are in immediate danger call 911.
Please make sure you are in a safe place to talk. Conversations typically last 30 minutes.
Our hotline advocates want to ensure that each caller’s questions are answered and they are provided with helpful information and resources specific to their needs. This means that occasionally all phone lines are occupied. Please wait a few minutes and call back. You may be put on hold more than once during the call. This has NOTHING to do with thinking that your call or information is not important, it is just that we get many calls and sometimes we have to multitask.
Who can access services?
Women and children affected by domestic violence.
Do I have to give my name over the phone?
No, you may use an alias.
Do you offer services for men?
No, we only provide services to women and their children.
Do you offer services in another language?
Yes, our hotlines are staffed by English and Spanish speakers. We also have volunteers and staff who speak a number of different languages, and can also employ the use of a language line, which allows us to communicate with anyone speaking any language.
Can I bring my children with me?
Child care is provided during some group times. Unfortunately we cannot offer child care for all appointments. When you call our hotline, you can ask if child care will be available during your appointment time. You are welcome to bring an adult friend or a family member to watch your children in our facility during any appointment.